This web version organizes the NS Services Terms and Conditions for easier reading and consultation from any device. The official PDF remains available for download.
1. Scope
These Terms govern access to the website, commercial proposals, technology services, support, managed solutions, integrations and any related service provided by NS Services.
2. Services
NS may provide IT support, networks, WiFi, telephony, cloud, backup, cybersecurity, IoT, alerts, signage, consulting and other technology services according to the contracted scope.
3. Contracting, proposals and acceptance
Services are contracted through accepted proposals, purchase orders, agreements or written confirmations. Each proposal defines scope, pricing, deadlines and conditions.
4. Client responsibilities
The client must provide timely access, accurate information, authorized contacts, required credentials, equipment, licenses and cooperation needed for implementation and support.
5. Implementation conditions
Implementation may require surveys, maintenance windows, testing, staged deployment, third-party coordination and validation by the client before production use.
6. Cloud, backup and continuity services
Cloud, backup and continuity services depend on the contracted plan, storage, retention, architecture, connectivity, testing and recovery objectives defined for each project.
7. Telephony, PBX Cloud and mobile lines
Telephony services depend on SIP trunks, internet access, operators, devices and client-provided mobile SIMs when applicable. NS provides technical platform and administration unless otherwise agreed.
8. Communication quality and third-party dependency
Call, network or cloud quality may depend on carriers, internet providers, electrical supply, devices, local networks and other third-party services outside NS control.
9. WiFi, IoT, cybersecurity and external services
These services may rely on access points, sensors, gateways, firewalls, licenses, APIs, cloud platforms or third-party providers according to the project scope.
10. Captive portal, guests and compliance
When captive portals are used, the client is responsible for defining legal notices, terms of use, consent language and appropriate use policies for visitors.
11. IoT, sensors and telemetry
IoT projects depend on coverage, power, calibration, device condition, environmental conditions, maintenance and integration requirements defined during the project.
12. Cybersecurity
Security services reduce risk but do not guarantee the absence of incidents. The client must maintain good practices, updates, access control and internal procedures.
13. Digital signage, paging and alerts
Content, messages, schedules, emergency protocols and authorized users for signage, paging and alerts must be validated by the client.
14. Omnichannel and digital care
Omnichannel services centralize conversations and support agent work. The client remains responsible for customer communications, response criteria and data loaded into the platform.
15. Artificial intelligence and automation
AI or automation features support operations but may require review, training, configuration and human supervision according to each use case.
16. Integrations and third-party systems
Integrations depend on API availability, credentials, limits, provider changes, documentation, permissions and systems maintained by the client or third parties.
17. Support and service levels
Support levels, response times, channels, schedules and escalation rules are defined in the contracted plan or accepted proposal.
18. On-call, emergencies and after-hours work
Emergency or after-hours work may require a specific plan, prior authorization, additional costs or separate operational coordination.
19. Payments, suspension and cancellation
Payment conditions, billing, suspension, cancellation and reactivation rules are defined in the proposal, invoice, agreement or applicable service terms.
20. Licenses, equipment and third-party resources
Licenses, devices, SIM cards, cloud resources, domains, certificates or subscriptions may be provided by NS or by the client according to the contracted scope.
21. Migration, export and service termination
At termination or migration, data export, credential handover, equipment return, backups and continuity actions must be coordinated according to technical feasibility.
22. Intellectual property and confidentiality
NS retains rights over its methodologies, documentation templates, configurations, software, know-how and materials unless otherwise agreed in writing.
23. Data protection
Personal, technical and operational data processing is governed by the Privacy Policy and by the security and confidentiality conditions applicable to each service.
24. Limitation of liability
NS is not liable for indirect damages, loss of profit or failures caused by third parties, client misuse, lack of access, external infrastructure or force majeure.
25. Force majeure
Events beyond reasonable control may affect delivery times or service availability, including outages, disasters, provider failures, attacks, strikes or government measures.
26. Updates to these terms
NS may update these Terms due to legal, technical, commercial or service changes. The current version will be published on this page.
27. Applicable law and contact
These Terms are governed by the laws of Paraguay. Contact: legal@ns.com.py, +595981340076, San Lorenzo, Central, Paraguay.